Shipping policy
This policy explains how and when we deliver orders placed with The Canine Co.
Where we deliver
We currently deliver to addresses in the United Kingdom only.
Delivery charges
- FREE UK standard delivery on orders of £25 or more
- UK standard delivery: £3.95 on orders under £25
The delivery charge for your order is shown at checkout before you pay.
Delivery times
Our items ship from UK suppliers and typically arrive within 1–5 working days. Estimated delivery times are shown at checkout. Some items may take longer – where this applies, it will be shown at checkout.
Delivery times are estimates and are not guaranteed, but we'll always do our best to get your order to you as quickly as possible.
Orders arriving in more than one parcel
Some of our products are dispatched directly by our partner brands. This means your order may arrive in more than one parcel, possibly on different days. You won't be charged extra delivery for this.
Tracking your order
Once your order has been dispatched, we'll email you tracking information so you can follow its progress.
Delays, missing or damaged parcels
If your order hasn't arrived within the estimated delivery time, or arrives damaged, please contact us and we'll help put things right. Please check your tracking information first, as part of your order may be travelling separately.
Risk and ownership
Your order becomes your responsibility once it has been delivered to the address you gave us, or collected by you or someone you nominate.
Returns
For information about returning items, please see our Return and Refund Policy.
Contact us
For any questions about delivery, please use our contact form.
The Canine Co. is a trading name of Romy House Co Limited, registered in England & Wales (company number 10110838). Registered office: Suite 1e, Widford Business Centre, 33 Robjohns Road, Chelmsford, CM1 3AG, United Kingdom.